Terms of Service
1. About these Terms
These Terms govern your use of Shipper Desk, its website and app (the "Service"). Shipper Desk is a Layerr product. Layerr is a brand owned and operated by OFFDESK TECHNOLOGIES PRIVATE LIMITED, a company incorporated in India (CIN U62090DL2026PTC471005) ("we", "us" or "our").
By signing in, making a payment or otherwise using the Service, you agree to these Terms. If you use it on behalf of a company, you confirm you have authority to bind that company, and "you" refers to it.
2. The Service
Shipper Desk is an online sales tool for US freight brokers. It provides a pool of shipper leads whose contact details you can unlock with credits, a board to track the shippers you work and the calls you make, and emails sent from your own Gmail address, including AI-written follow-up emails you switch on. The Service is delivered online; no physical goods are sold or shipped.
3. Your account
You sign in with a Google Workspace work account. Each account is for one person. You are responsible for keeping access to your Google account secure and for all activity under your Shipper Desk account. The details in your email signature must be accurate.
4. Emails sent from your account
You authorise Shipper Desk to send, from your Gmail address, the emails you write in Shipper Desk and the follow-up emails you switch on for a shipper. You choose which shippers receive them, and you can stop the follow-ups for any shipper at any time. These emails are sent in your name, and you are responsible for them, including the AI-written ones. If a shipper asks you not to contact them again, stop their follow-ups and do not email them again.
5. Acceptable use
Use Shipper Desk only for lawful business purposes. You must not use it to send unsolicited bulk or deceptive communications, break any applicable law (including anti-spam, telemarketing and data-protection laws), infringe anyone's rights, try to access other users' data, or interfere with the security or operation of the Service.
6. Leads and contact details
We work to keep the shipper contact details in the lead pool accurate, but we can't guarantee that every detail is current or that any shipper will reply. Contact details you unlock are for your own business outreach. You may not resell, publish or share them with others.
7. Credits, pricing and payment
- Shipper Desk is free to use. Credits are needed only to unlock contact details: one credit unlocks one contact detail (an email address or a direct phone number).
- Credits are sold in packs. The price of each pack is shown in rupees at checkout and includes GST. Offers may add extra credits to a pack, as shown at checkout before you pay.
- Credits never expire. They have no cash value and cannot be transferred or exchanged for money. Free credits, such as welcome credits, are given once per Google account.
- Payments are processed by our payment gateway partner, Cashfree Payments India Private Limited, using the methods it supports (such as UPI, cards and net banking), and are also subject to its terms. We never receive or store your card number, CVV, UPI PIN or net-banking details.
- We may change pack prices and credits, but a change never affects a payment already made.
8. Delivery of credits
Credits are added to your account automatically once Cashfree confirms your payment, usually within a few minutes. If your payment went through but the credits haven't arrived within 24 hours, write to us and we will add them or refund you.
9. Refunds and cancellation
Because credits are a digital product added straight after payment, payments are generally non-refundable. You get a full refund if:
- you were charged more than once for the same pack (duplicate payment);
- your payment was taken but the credits weren't added, and we couldn't add them within 48 hours of you telling us;
- you were charged an amount different from the price shown at checkout; or
- it was your first purchase, you ask within 7 days of paying, and you haven't used any credits since that purchase.
When we refund a pack, its credits (and any extra credits from an offer) are removed from your account. To ask for a refund, email contact@layerr.co.in with the subject "Refund request" from the email address you sign in with, and include the payment date, amount and pack shown under Settings → Credits. We reply within 2 working days. Approved refunds are started within 5–7 working days and go back to the original payment method only; your bank may take another 5–10 working days to show them. If money left your account but the payment shows as failed, your bank or Cashfree usually reverses it within 5–7 working days; if not, contact us with the details.
10. Your Google account
Shipper Desk works with your Google account within the permissions you grant: your name and email address, and permission to send email from your Gmail. It never reads your mailbox. You can withdraw this permission at any time in your Google Account; Shipper Desk then stops sending and your follow-ups pause until you sign in again. Google's own terms apply to your Google account.
11. Data and privacy
How we collect and use personal data is described in our Privacy Policy, which forms part of these Terms.
12. Intellectual property
The Shipper Desk and Layerr software, brand and content belong to OFFDESK TECHNOLOGIES PRIVATE LIMITED. We grant you a limited, non-exclusive, non-transferable right to use the Service. You keep ownership of your own data, including your emails, notes and the shippers you add yourself.
13. Availability
We aim to keep Shipper Desk available at all times but can't guarantee uninterrupted or error-free service. Emails are sent through Gmail and depend on Google's service. We may carry out maintenance and updates, and will try to give notice of planned downtime where practical.
14. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential losses arising from your use of the Service, including lost profits, lost business opportunities or emails that were not delivered or answered. Our total liability for any claim relating to the Service is limited to the amount you paid us in the three months before the claim arose.
15. Suspension and closing your account
You may stop using Shipper Desk at any time and ask us to delete your account, as described in the Privacy Policy; closing your account removes any unused credits. We may pause or close accounts that break these Terms, with notice where possible.
16. Changes to these Terms
We may update these Terms from time to time. We will email you before a material change takes effect. Continuing to use the Service after that date means you accept the updated Terms.
17. Governing law
These Terms are governed by the laws of India. Subject to the grievance process below, disputes are subject to the exclusive jurisdiction of the courts at New Delhi, India.
18. Grievances and contact
For questions, complaints or grievances about the Service or a payment, contact us. We acknowledge grievances within 48 hours and aim to resolve them within 15 days.
- Legal name
- OFFDESK TECHNOLOGIES PRIVATE LIMITED
- Brand
- Layerr
- CIN
- U62090DL2026PTC471005
- Registered office
- New Delhi, India
- Operating office
- Mohali, Punjab, India
- contact@layerr.co.in